Refund policy

Thank you for shopping at Mabross Life. We value your trust and strive to deliver the highest quality health and wellness products.

1. Return & Exchange Eligibility Due to the health, hygiene, and wellness nature of our products (supplements, capsules, and sprays), we do not accept returns or exchanges once the product seal has been broken or opened.

We only accept returns or replacements under the following conditions:

• You received a damaged or defective product.
• You received a wrong or incomplete order.

2. Reporting an Issue To be eligible for a replacement or refund due to damage or wrong items, you must contact us within 48 hours of delivery at asrtpharma@gmail.com with:

• Your Order Number.
• Clear unboxing photos or a video showing the damage/incorrect item and the outer packaging label.

3. Refunds Process Once your claim is inspected and approved:

• For Prepaid Orders: The refund will be credited back to your original payment method within 5-7 business days.
• For Cash on Delivery (COD) Orders: You will be requested to share your bank account/UPI details for the refund transfer.

4. Cancellations You can request to cancel your order before it has been dispatched by emailing us at asrtpharma@gmail.com. Once an order is shipped, cancellations are no longer possible